Opening Hours: 08:00 - 18:00 Mon - Fri 09:00 - 17:00 Saturday Call or Fax us on 01952 550 391

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FAQs

FAQs

What is your return policy? 

Under Distance Selling Regulations, if you change your mind or are unhappy with your purchase in anyway, you can return your goods for a full refund.  However, goods MUST be returned within 14 days of receipt in their original condition* and you MUST include your original receipt.  You should email us at info@johnrichardssurplus.co.uk within 2 days of receipt to inform us that you wish to return your goods.  You should advise that the item was purchased through the John Richards website, quote your original order number, date of purchase and invoice number, and the reason for the return.  If goods are returned within 7 days of receipt, you will be not responsible for ALL postage costs.  However, all return postage costs will be at your own expense irrelevant of reason for return or time factor and, once goods are received by us, we will reimburse original invoice amount in line with our Terms & Conditions.

Goods should be returned to:

John Richards, The Smithy, Hinstock, Nr Market Drayton, Shropshire TF9 2TA

Can I cancel my order?

If you wish to cancel your order before the goods are dispatched, you need to contact us either by email or by telephone on 01952 550391 as soon as possible after making your payment.  Wherever possible, goods are dispatched on a next working day** basis for orders paid before 13:00 hrs Monday to Thursday. On Fridays, the deadline for payments 08:00 hrs and postal items are dispatched same day. We do not post items on Saturdays or Mondays.  If your goods have already been dispatched, please see our return policy above.

When can I expect my order to arrive?

Wherever possible, goods are dispatched by 1st class post through Royal Mail.  Heavy or Large items are usually sent by 48 hour courier (Working Days**). (ParcelForce in the majority of cases).  All items should therefore be received within 48 hours of their dispatch date if you are a U.K. customer, Europe will take a little longer depending on Country.  A tracking number will be available for all courier items.  However, should buyers require a tracked service on smaller items, this should be requested before making payment as there will be an extra charge for this service.  This also applies where courier items are required urgently, and need to be sent by a quicker service other than standard 48 hour delivery. Please note that there is a 10 day waiting period from the day we receive cheque payments to allow for clearance before dispatch.  It is therefore adviseable to pay by other means if goods are urgently required.

How much is the shipping & handling charge?

This is dependent on weight & size of the goods purchased.  We have a sliding scale of postage charges in line with Royal Mail on small items.  Any item too heavy or too large to be sent by 1st class post will be sent by 48 hour courier service (ParcelForce in most instances) and this cost is reflected in theshipping & handling charges. There is an inclusive charge of 10% for all packaging & handling costs.  If the VAT exclusive total of your purchases is more than £60.00, carriage costs for the 1st parcel will be waived up to 30 kilos.  There will be a standard charge for any additional parcels according to weight & size as previously mentioned.  N.B. These free carriage charges apply to the UK Mainland only through the John Richards Surplus website.  Large Items or parcels for dispatch to remote areas (See below), to BFPO addresses or purchased outside this online shop do not qualify for free delivery and buyers are advised to either email or telephone for a shipping quote. Please see our Delivery section for prices.

How do I know if my address counts as remote?

You should count yourself as being in a remote delivery area in U.K. if you have any of the following postcodes:

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.

Do I have to be home when the goods are delivered?

If you have items being delivered by courier then a signature will be required.  Please advise us if you require your goods delivered to an alternative address (e.g. work, neighbour) if you are unlikely to be home to accept delivery.

Do You Ship To Europe?

Yes we ship to Europe, please see the list and pricing in our delivery section for your destination. We can send parcels up to 30kg depending on size restrictions, if your order is over the 30kg limit or oversize we will contact you by email or phone with the extra delivery costs before we process for shipping.

Do you ship internationally?

Yes,where practical to do so depending on size & weight of the goods concerned.  Overseas buyers should email for a shipping quote.  Please note that we are sorry but we are unable to send large items by courier to The Canary Islands due to the limitation of Spanish Customs Regulations

Can I collect my item personally?

Yes, if you wish to save on carriage costs, you are welcome to visit our retail depot and collect your goods.  Please email or ring us on  01952 550391 to let us know so that we can ensure that your goods are ready for you.

Why does my part number differ from yours?

Part numbers are used for reference only and may be superceded by the manufacturer.

 

* In original packaging

** Working days do not include Saturday, Sunday or Public Holidays.